Privacy

How Greenhaven Council handles information submitted through this website.

Information collected through the contact form

When you send an enquiry, Greenhaven Council records the name, contact details, subject and message you provide. The website also creates a reference number so the enquiry can be identified and administered consistently.

Why the information is held

The information is used to administer your enquiry, maintain its Greenhaven Council record and support any necessary response or further action. If the information is needed for a materially different council service, the relevant privacy information will apply.

Access to records

Sending a form does not make your enquiry public. The record is kept in protected council systems and is available only to authorised staff who need it to deal with council business.

Sharing information

Information will be shared only where there is a proper reason to do so, for example where another authorised council function needs the information to deal with the enquiry or where disclosure is required or permitted by the applicable legal framework. A referral to another organisation will not disclose more personal information than is necessary for the purpose.

Security

Information sent through public forms is stored in protected council systems. Staff access is restricted to authorised users.

Accuracy and retention

Enquiry records are kept in accordance with the records arrangements that apply to the information. As Greenhaven Council opens additional services, those services will provide their own privacy information where they collect different information or use it for a different purpose.

Your information

Personal information held by Greenhaven Council is handled under the Data Protection Act 2026 and the records requirements that apply to the council. Information about how to exercise any applicable data protection rights, and the responsible Greenhaven contact, will be published here when the council's full information rights arrangements are in place. No named Greenhaven Data Protection Officer is currently listed.

Privacy information for individual services

If a Greenhaven service collects personal information for a different purpose from the general contact form, the service page will provide its own privacy information. It will explain what is collected, why it is needed, how it is used, who may receive it and how long it is kept.

Website tracking

The public information pages do not use advertising or behavioural tracking. Security controls used to protect restricted areas are separate from advertising or profiling.